Privacy
Privacy
OpenEar collects as little as possible. This policy covers both this website and the OpenEar Tours app.
The website
This website collects nothing about you. There are no analytics, no advertising, and no tracking cookies, and there is no sign-up form.
The one form on the site is the password-reset page. The new password you type there goes straight to Supabase, our account provider, over an encrypted connection — it is never stored on this website and we never see it.
Your account
To buy a tour and keep access to it across devices, you create an account with an email address and a password. We store your email address and an encrypted password. That is the whole account.
Accounts are handled by Supabase, which stores this data for us in the European Union (Ireland).
Your location
OpenEar plays audio when you reach a place on the tour. To do that, the app reads your location from your phone — including while the screen is off, so you can keep it in your pocket while you walk.
Your location never leaves your phone. We do not collect it, store it, or send it anywhere. The app compares your position to the tour's stops on the device itself, and forgets it. The app contains no analytics, tracking, or crash-reporting software of any kind.
You can turn location off at any time in your phone's settings. The app still works — you simply tap each stop to play it.
Purchases
Purchases in the app are handled by the store you buy from — Apple's App Store on iPhone, Google Play on Android. We never see your card details. To confirm purchases with the store we use RevenueCat, which receives your anonymous account ID and the details of each purchase (which tour, when, the store's receipt) — not your name or email. RevenueCat is based in the United States; this transfer is covered by the European Commission's Standard Contractual Clauses, under RevenueCat's data processing addendum.
We store a record of the transaction: which tour, when, the amount, and the store's reference number. We use it to give you access to what you bought, to restore your purchases if you change phone, and to meet our accounting and tax obligations.
Downloads
If you download a tour for offline use, the audio is stored on your phone. We do not track what you download or what you listen to. You can delete a download at any time from the tour screen.
Deleting your account
You can delete your account at any time, from Settings → Account → Delete account in the app. Deletion is immediate and permanent. You can also ask us to delete your account without the app — see openeartours.com/delete-account.
What is deleted: your account, your email address, the record of which tours you have access to, and any audio you downloaded — when you delete from the app. If you ask us by email, we delete your account on our side; anything already downloaded stays on your device until you remove the app or delete it yourself.
What is kept: a minimal transaction record (tour, date, amount, payment reference), because accounting and tax law require us to keep proof of sales. This record is stripped of personal data and is no longer linked to any identifiable person. We do not use it for anything else.
Your purchases: deleting your account ends your access to the tours you bought. Purchases stay linked to the store account you made them with — your Apple ID or your Google account. If you create a new OpenEar account, Restore purchase can recover them, depending on the store's records.
Refunds: deleting your account does not trigger a refund. Refunds are handled by the store: Apple for App Store purchases, Google for Google Play purchases, under their own policies.
Why we process your data
We process your account and purchase data to provide the service you signed up for (performance of a contract). We keep the minimal transaction record after deletion because Spanish tax and accounting law requires it (legal obligation). Your data is kept until you delete your account; the transaction record is kept only as long as that law requires.
Your rights
You can ask us what data we hold about you, ask us to correct it, or ask us to delete it — by emailing [email protected], or by using the delete option in the app. We will respond within 30 days.
You can also ask for a copy of your data in a portable format. If you think we've handled your data wrongly, you can complain to the Spanish data protection authority (Agencia Española de Protección de Datos, aepd.es).
Who we are
OpenEar is operated by Lisya Dana Nahmiyas, Barcelona, Spain. Contact: [email protected]
Last updated: 22 September 2026